Service

Service & Support

Service
 

We offer a range of tailored service and support options, designed to optimise machine up-time and performance as well as maximise the longevity of the machines. Centred around a philosophy of preventative maintenance, our flexible and configurable service packages can be measured in accordance with your key performance indicators and cash centre requirements.

 

Our service and support options include:

  • On-site engineers and field engineers
  • Spares management
  • Remote diagnostics
  • 24-hour help desk
  • Comprehensive training packages

All our hardware is designed to be upgraded, repaired and calibrated on-site, including upgrades of sensors, pocket configuration and output methods, significantly reducing cost of ownership and increasing machine availability. Simple software upgrades for category requirements are possible without mechanical adjustments.

Our team of over 350 engineers form our Global Knowledge Network which implements best-practice and shares opportunities across our global engineering team for process improvement and cost saving.

 
  • Consultancy
  • Data
  • Software
  • Sorting Solutions
  • Efficiency
  • Packaging
  • Destruction
Cash Centre Consultancy
Consultancy

Whether you are looking to upgrade existing equipment, expand your capacity, increase efficiency, integrate software, automate processes or build a brand-new cash centre from the ground up, our team will work with you every step of the way.

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Data Solutions
Data Solutions

We believe your data belongs to you, and the open architecture of our hardware and software solutions gives you direct access to your data, without having to come through us.

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ECM™
ECM™

ECM™ is the market-leading integrated cash supply chain platform, enabling the strict application of internal processes and providing security, control and visibility of new and used note inventory.

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BI
BI™

Our BI™ platform positively influences performance and provides management with detailed data of the entire operation in-real-time.

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7000i
7000i™

The latest sorter from CPS, the 7000i™ is an intelligent, intuitive and innovative solution providing secure, efficient and cost-effective high-speed, high-volume banknote processing.

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7000i QC
7000i™ QC

7000i™ QC is a unique concept which enables central banks to sort used banknotes and quality control (QC) new banknotes prior to issue, on one high-speed sorting machine.

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Cobra
Cobra®

Through its advanced detector technology, proven banknote handling capability and open architecture, the Cobra® sorter provides high levels of detection accuracy, operational security and productivity, day-in, day-out.

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X Range
X Range™

The X Range™ is a fully scalable solution with a range of eight pocket configurations, ideally suited to commercial banks, bank branches and cash centres where maximising operating efficiencies and maintaining the highest standards of accuracy and security are vital.

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9000
9000™

Developed by CPS to meet the needs of banknote printing works, the 9000™ single note inspection system will ensure your banknotes meet the defined quality standard. The 9000™ employs state-of-the-art camera and detector systems to inspect every banknote at the highest level of detail.

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Efficient processing methodologies
Efficient processing methodologies

Automated Commercial Deposit Processing (ACDP) enables the processing of multiple customer deposits continuously in one pass. This is complemented by Quick Deposit Processing (QDP™) which increases productivity by speeding up the reconciliation process.

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SmartPack
SmartPack™

For added efficiency and security, SmartPack™ provides a fully automated, closed-loop system for the collection, transportation, labelling and shrink-wrapping of packs of up to 1,000 banknotes.

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SmartShred
SmartShred™

SmartShred™ provides total security and confidence in secure banknote destruction and includes bespoke end-to-end destruction, air conveying and collection systems.

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